Refund Policy

1. Digital goods

Sentinel sells digital software subscriptions and license keys. Because digital licenses are issued and delivered instantly upon payment, and cannot be revoked or recalled once issued, all sales are final. We do not offer refunds under any circumstances, including but not limited to:

• Accidental purchase or duplicate purchase
• Change of mind after purchase
• Unused or partially-used subscription time
• Incompatibility with your hardware or operating system
• Dissatisfaction with the product
• Loss of access due to violation of our Terms of Service

2. Chargebacks

Filing a chargeback or payment dispute after receiving your license is considered a violation of these terms. Accounts associated with chargebacks will be permanently banned from purchasing again and any active licenses will be revoked. We reserve the right to dispute chargebacks with our payment processor using the delivery confirmation and access logs associated with your order.

3. Technical issues

If you experience a technical problem with your license or subscription within 48 hours of purchase, please open a ticket in our Discord community. Our support team will work with you to resolve the issue. This does not entitle you to a refund — support will make reasonable efforts to restore access, reissue keys, or provide equivalent replacement.

4. Hardware changes

License keys are bound to the device they are first activated on. If you replace or upgrade your hardware, open a support ticket in Discord and staff will reset your device binding at no charge (subject to reasonable-use limits).

5. Subscription renewals

All Sentinel subscriptions are one-time purchases for a fixed duration. We do not auto-renew subscriptions. When your subscription expires, access ends and you may choose to purchase a new one at your discretion.

6. Contact

Questions about this policy? Reach us through the community Discord server linked in the site footer. We do not offer refund appeals via email or chargeback.